Política de reembolso
Return & Exchange Policy
At TRL – The Real Leather, we aim to make our return and exchange process simple and customer-friendly. We accept returns within 14 days of delivery for standard-size items. Custom-made/personalized items are not returnable unless damaged or incorrect.”
Return Policy
Before dispatch, every product undergoes a thorough quality check to ensure accuracy in color, size, material, and stitching.
If you encounter any issue, please:
- Take clear photos highlighting the problem
- Send them to our customer support email
Once your return or exchange request is approved:
- Customers are responsible for handling and shipping costs, depending on the parcel weight
Returns will NOT be accepted under the following conditions:
- Ordering the same item in multiple sizes or colors
- Removal of original tags
- Requests made after 24 hours of receiving the parcel
- Custom-made orders
Exchange Policy
If you wish to exchange your item for a different size:
- No additional product cost will be charged
- Customers must cover handling and shipping costs
If the product has a defect (e.g., wrong color, size, or design due to our error):
- You may request a return or exchange within 14 working days
- Share clear images of the issue via email
- Our team will guide you through the process
Order Cancellation Policy
- Cancellation requests must be made within 24 hours of placing the order to receive a full refund
If cancellation is requested after 24 hours:
- After 24 hours: 30% deduction from the total amount
- After 3 days (before shipping): 50% deduction
- After 3 days of confirmation: No cancellation will be accepted
Customs Duties
- TRL – The Real Leather offers free shipping
- However, custom duties and taxes (if applicable) vary by country and must be paid by the customer