Versand
Shipping Policy
At TRL – The Real Leather, we are committed to providing a smooth and reliable shipping experience to our customers worldwide.
We offer free worldwide shipping and deliver to most countries across the globe. Once your order is placed and payment is confirmed, it goes through a processing time of 3–5 business days.
After processing, shipping typically takes up to 10–13 business days, although over 90% of our orders are delivered within 5–7 business days.
Once your order is dispatched, you will receive a confirmation email containing your tracking ID and complete shipping details.
If you have any questions or experience delays, our support team is always available to assist you.
Accurate Shipping Information
To ensure timely delivery, customers are required to provide complete and accurate details, including:
- Full name
- Contact number
- Email address
- Shipping address
- Payment information
Incomplete or incorrect information may cause delays in processing or delivery.
Estimated Delivery Time
- Processing Time: 3–5 business days
- Shipping Time: 5–7 business days (for most orders)
- Maximum Delivery Time: 10–13 business days
Please note that delivery times may vary slightly depending on your location and external factors.
Shipping Carriers
To maintain reliability and fast delivery, we partner with globally recognized shipping carriers such as:
- FedEx
- DHL
- UPS
After dispatch, tracking details will be shared so you can monitor your shipment in real time.
Order Confirmation
Once your order is successfully placed, you will receive an order confirmation email along with your invoice.
If you do not receive a confirmation email, it may indicate that your order was not processed successfully. In such cases, please contact our support team before placing a new order.
Delayed Shipping or Delivery Issues
In case of delays:
If your order is delayed beyond the expected timeframe or tracking is unavailable, please contact us. Your payment remains secure, and we will either resolve the issue or offer a replacement where applicable.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item:
- Contact us immediately via email
- Provide clear photos of the issue
Our team will review your case and assist you with a replacement or resolution.
Shipping Coverage
We ship worldwide from multiple locations including the US, Canada, UK, Europe, and Asia to ensure faster delivery.
However, due to customs and logistics restrictions, we currently do not ship to certain countries.